DETAILS OF THE L’OBLIQUE AZ GUARANTEE OFFERED TO OUR PROFESSIONAL CUSTOMERS
This guarantee can be applied from January the 1st, 2009. It concerns all the products mentioned in the text here bellow and it will be applicable in the following countries ; France, Benelux, Italy, United Kindom, Germany, Switzerland, Austria, Spain, Scandinavia, Eastern Europe…
 PREAMBLE
Hamelin Group innovate by offering through two specialised companies ; L’Oblique AZ and Elba, high quality suspension files answering to the consumers requirements of reliable products that withstand the test of time.
L’OBLIQUE has been the first manufacturer to offer a “10 years guarantee” and today L’OBLIQUE and ELBA are the only companies to propose the LIFETIME GUARANTEE for certain of its ranges of products.
WHICH PRODUCTS ARE GUARANTEED ?
1. Lifetime guarantee :
The lifetime guarantee will be applied to the following products:
- All the suspension files of the POLYPRO ULTIMATE® range, sold under the L’Oblique AZ® commercial brand name, made in red, yellow, green, blue and black colours, in V, 15, 30, 50 and 80 mm bases,
- All the suspension files of the AZO – AZV – MARK ULTIMATE® range, sold under the L’Oblique AZ® commercial brand name, made in orange, lime green, golden yellow, lilac and blue, in V, 15, 30 and 50 mm base.
- All the suspension files of the TUB ULTIMATE® range, sold under the L’Oblique AZ® commercial brand name, orange colour, V, 15, 30, 50 and 80 mm base.
- All the Elba VERTICFILE ULTIMATE® range, sold under ELBA® commercial brand name, made in UK green, grey, lime green, golden yellow, lilac and blue, in V and 30 mm base.
- All the Elba VERTCFLEX ULTIMATE® range, sold under ELBA® commercial brand name, made in lime green, golden yellow, lilac and blue, V base.
2. 10 years guarantee:
The products covered by the 10 years guarantee can be identified by the appellation “L’OBLIQUE AZ®” printed on the suspension file itself or on the packaging.
The products covered by the lifetime guarantee can be identified by the appellation ULTIMATE® printed on the suspension file itself or on the packaging.
HOW IS THE GUARANTEE IMPLEMENTED ?
1. When an AZO-AZV-MARK ULTIMATE® L’Oblique AZ®, a POLYPRO V – POLYPRO H ULTIMATE® L’Oblique AZ®, a TUB ULTIMATE® L’Oblique AZ, an ELBA VERTICFILE ULTIMATE® and/or an ELBA VERTICFLEX ULTIMATE® suspension file is "no longer serviceable", in spite of use under "normal" conditions within the period covered by its guarantee, L'Oblique undertakes to replace it.
2. Replacement is subject to validation, by any means L’Oblique considers necessary, of use in line with normal use for which our products are intended, as defined in the section HOW DO YOU DEFINE “NORMAL USE” OF A SUSPENSION FILE?
HOW DO YOU DEFINE A SUSPENSION FILE THAT IS "NO LONGER SERVICEABLE” ?
A suspension file is considered to be "no longer serviceable" when:
- It can no longer be held on the cabinet rails or drawer or in any other container adapted to the use of suspension files.
- It is no longer capable of containing documents (they fall out).
- It no longer carries out its function of indexing and can no longer be identified (the label holder is no longer held in position). This condition concerns exclusively the AZO-AZV-MARK ULTIMATE®, POLYPRO V – POLYPRO H ULTIMATE®, TUB ULTIMATE® ranges and all the other suspension files sold under L’Oblique AZ® commercial brand name. The index tab provided with ELBA VERTICFILE ULTIMATE® and ELBA VERTICFLEX ULTIMATE® suspension files are not concerned by this guarantee.
HOW DO YOU DEFINE “NORMAL USE” OF A SUSPENSION FILE ?
“Normal use” of a suspension file can be summarised under 5 main headings:
1. Suspension files are a filing tool, designed to conserve paper documents and not including any other product or material.
2. Suspension files should be used in suitable cabinets or containers, i.e. equipped with rails specially designed to hold them, bearing in mind that L’Oblique and ELBA sell two versions of the product;
- A lateral version; to be used in cabinets, on shelves, shelving units, etc. equipped with rails or tubes. Access to documents is from the side (i.e. laterally).
- A vertical version; to be used in drawers, telescopic frames, filing boxes and other suspension files containers. In these cases, access is from above (i.e. vertically).
3. Each file must be able to contain a specific quantity of documents that varies in line with the size of base used.
Each base has different dimensions that correspond to a given volume and weight:
- V shaped base è 100 sheets è less than 1 Kg.
- 15 mm wide base » 250 sheets » between 1 and 1.5 kg.
- 30 mm wide base » 350 sheets » between 1.5 and 2 Kg
- 50 mm wide base » 550 sheets » between 2 and 3 Kg.
- 80 mm wide base » 800 sheets » between 3 and 4 kg.
4. The suspension files sold under L’Oblique AZ® & Ultimate® L’Oblique AZ® commercial brand name must be linked with each other using the available mechanism; press studs or Velcro®, to enable the weight of each file to be spread properly over the entire filing system.
5. These are products used in a professional and / or private environment, in "normal" conditions of humidity and temperature: a site that is not humid and with a temperature lower than 50°.
6. Damage caused by "events of force majeure" (fire, flood, rodents, etc., or other natural catastrophe) are not covered by the L’Oblique AZ Guarantee
HOW TO CLAIM UNDER THE L’OBLIQUE AZ SUSPENDED FILES GUARANTEE
To make a claim under the actual guarantee, send your written request indicating your full name, address and telephone number, the number of files concerned and the date of purchase,
By post to :
L’OBLIQUE SAS
Sales Department – Guarantee
15, avenue Albert Einstein
BP 96032
690604 VILLEURBANNE CEDEX
Or by e-mail to : commercial@oblique.fr
A sample of the damaged product must be sent to L’Oblique for analysis by our Quality Department.
L’Oblique’s responsibility is strictly limited to the obligations defined in this guarantee, i.e. merely the replacement of products acknowledged to be faulty under this guarantee and excluding any other compensation or indemnity of any nature. |
